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Help Center
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Quick answers to the questions we hear most. Search below, or tap a topic.
Orders and shipping
11 answersWhere is my order? What does "label created" mean?
Your shipping email has a tracking link, so start there. "Label created" means your order is packed and its label is printed, but the carrier hasn't scanned it yet. That first scan can take a day or two. Orders ship within 1 to 3 business days. If your tracking hasn't moved in 5 business days, email hello@solbrush.com with your order number. We'll chase it with the carrier and help with a replacement if it's lost.
Shipping protection: what it is, how to claim, how to remove it
Shipping protection is an optional add-on at checkout that covers orders lost, stolen or damaged in transit. If you added it, file your claim at returns.solbrush.com with your order email and number, and your replacement or refund runs through there. If you didn't add it, email hello@solbrush.com and we'll help case by case. Charged for protection you didn't choose? Email us your order number and we'll take a look.
Cancel or change my order
Email hello@solbrush.com as soon as you can with your order number and what you'd like changed. We pack fast, but if your order hasn't shipped yet, we can change the shade, shimmer, brush color, quantity or address, or cancel it for a full refund. Once it ships we can't edit it, but you can return or exchange it after delivery at returns.solbrush.com. We can't merge two orders into one.
Something is missing, wrong or damaged
We're sorry about that! Email hello@solbrush.com with your order number and a photo of what arrived, plus the packing slip if you have it. We'll ship the right or missing item, and if we sent the wrong one, the return is on us. Heads up: bigger orders and free gifts sometimes ship in separate boxes, so check your shipping emails for a second tracking number first.
How long does shipping take, and what does it cost?
Orders ship within 1 to 3 business days, then standard delivery takes about 3 to 10 business days in the contiguous US. Shipping is free on orders of $80 or more, and orders under $80 ship for $4.99. Any faster options show at checkout with their own estimate. Delivery dates are estimates, so order early if a trip is coming up. We can't upgrade shipping once an order is placed.
My order is late, lost or returned to sender
Once a package ships it's with the carrier, so we can't cancel it, but we can help. If tracking hasn't moved in 5 business days, email hello@solbrush.com and we'll work with the carrier to find it. If you added shipping protection, file at returns.solbrush.com. If the package comes back to us, we'll confirm your address and send it out again.
Tracking says delivered, but it isn't here
Check your porch, mailbox, mailroom and with neighbors, and give it 24 to 48 hours, since carriers sometimes scan a package as delivered a little early. Still missing? If you added shipping protection, file a claim at returns.solbrush.com. If you didn't, email hello@solbrush.com with your order number and we'll help you with a replacement order.
Change my shipping address
Email hello@solbrush.com right away with your order number and the correct address. If the order hasn't shipped, we'll update it. Once it's with the carrier we can't change it, and it will go to the original address. If it comes back to us, we'll confirm your address and reship it. Billing addresses can't be changed after checkout.
No confirmation email, or a charge I don't recognize
Check your spam or promotions folder first. Still nothing? Email hello@solbrush.com with your name, the email or phone number you used and your ZIP code, and we'll find your order and resend the confirmation. Seeing two charges? One may be an item you added after checkout, which bills on its own. If you don't recognize an order at all, tell us right away and a person on our team will look into it.
Can I pay with HSA or FSA? Can I get an itemized receipt?
Yes, for eligible products. At checkout, choose Pay with Flex and use your HSA or FSA card. In Shop Pay, tap Pay another way first, or check out as a guest. Eligible: Sol Brush SPF 50, Sol Brush Refills, Sol Brush Mini SPF 50, The Sol Brush Refill Bundle, Mystery Brush, Airy SPF 30 by Sol Brush, Daily Moisturizer SPF 50 and Tinted SPF Moisturizer 37 SPF. SPF 15 Lip Gloss, The Everyday Essentials Protection Bundle and Bug Brush are not HSA/FSA eligible. Here is how to pay with your HSA or FSA. If you already paid with another card, email hello@solbrush.com with your order number and we'll send an itemized receipt to submit to your plan. Eligibility may vary by plan.
Do you ship outside the US?
Right now we ship only within the United States. P.O. boxes and APO/FPO military addresses are welcome, though delivery there can take a little longer. We don't offer international shipping through solbrush.com yet, so please use a US address. A friend or family member's address in the US works great.
Using Sol Brush
6 answersI still got burned
We're so sorry, and we want to make this right. Email hello@solbrush.com with your order number and a photo, and we'll take care of you with a refund. When you're ready, two things help most: brush on a light layer you can see on the skin, and reapply at least every 2 hours, after 80 minutes of swimming or sweating, and right after towel drying. Apply 15 minutes before sun, and limit time in the sun from 10 a.m. to 2 p.m.
Nothing comes out of my brush (or too much does)
First, pop off the cap, remove the little net over the bristles, and put the cap back on. Then Slam, Sweep, Brush: with the cap on, slam the brush down firmly on a hard surface about 10 times, sweep the bristles across your palm to check for powder, then brush it on. If a lot puffs out on the first try, use lighter slams until it evens out. Still stuck? Email hello@solbrush.com a short video and we'll ship a replacement.
My brush looks half full
All your powder is there! Sol Brush is filled by weight, 18 g of powder per brush (you'll find the net weight on the label), not by how full the barrel looks. Powder settles and packs down in shipping, so a new brush can look half full. About 10 firm slams with the cap on fluff it back up. If it still seems short, email hello@solbrush.com and we'll make it right.
My brush arrived broken or came apart
Oh no! Email hello@solbrush.com with your order number and a photo or short video of the problem, like a loose brush head, a cap that won't stay on, or a leak. We'll ship a replacement the next business day, and you don't need to send the broken one back. We don't sell caps, brush heads or empty bottles on their own, so a replacement is the fix.
Is it water resistant?
No sunscreen can be called waterproof. Sol Brush is Water Resistant (80 minutes), the highest rating the FDA allows. After 80 minutes of swimming or sweating, and right after towel drying, brush on a fresh layer. Pat dry first, since a wet brush can clump. If you saw a shorter time somewhere, that was an old page or one of our other products, like Airy spray. Sol Brush is 80.
What's in it?
Active ingredients: Zinc Oxide 24.1% and Titanium Dioxide 23.9%, 48% mineral actives in all. Inactive: Silica, Mica, Polymethyl Methacrylate, Ascorbic Acid (Vitamin C), Ceramide EOP, Sodium Hyaluronate (Hyaluronic Acid), Tocopherol (Vitamin E), Camellia Sinensis Leaf Extract (Green Tea) and iron oxides for tint. It's vegan, cruelty-free, nut-free and gluten-free, with no artificial fragrances, parabens, phthalates, oxybenzone or octinoxate. Have an allergy? Take this list to your doctor before you try it.
Choosing a product
2 answersA shade or product is sold out. When is it back?
We restock our core shades regularly. On a sold-out shade's product page, sign up for the back-in-stock alert and we'll email you the moment it's back. Limited-edition prints and collabs usually don't return once they sell out, so if you love one, grab it while it's here. Every bottle color and print holds the same powder, so any color does the same job.
Which shade or finish should I pick, and how do I tell shimmer apart?
Translucent adds no color and goes on with no white cast, so it's the easy pick for most skin tones, deeper tones included. Fair adds a light tint and Medium a warmer one, all Broad Spectrum SPF 50. No Shimmer dries to a soft matte finish, while Shimmer adds visible sparkle. Shimmer isn't printed on the bottle, so check your order email or packing slip, or look for sparkle in sunlight. Bottle colors and prints only change the look.
Bug Brush
7 answersWhy does my Bug Brush look less full than my Sol Brush?
Bug Brush is filled by weight, not by height. Each brush holds about 18 g (0.64 oz) of powder, and the powder settles on its trip to you, so the line can look low when you first open it. It's also a different powder from Sol Brush, so the two won't sit at the same height. Pop, tap and test, and you'll see the bristles load right up. Still looks short? Send us a photo and we'll take care of it.
What's in Bug Brush?
Bug Brush is plant powered. Its six plant actives are neem, lemongrass, lavender, peppermint, geraniol and menthol, in a dry powder base that keeps it mess free. It's DEET free, with no permethrin and no synthetic pesticides. The complete ingredient list, every active and every inactive ingredient, is printed on the canister and the box, so you can read exactly what you're sweeping on.
Can kids and babies use Bug Brush? What age?
Bug Brush is for ages 6 months and up and is safe when used as directed. It is not for babies under 6 months. With kids, a grown up does the applying: sweep a little powder onto your own hands first, then smooth it onto your child's exposed skin, away from eyes and mouth. Kids shouldn't apply it themselves. It's made with essential oils, so if your little one's skin is sensitive, try a small amount first.
Which bugs is Bug Brush made for?
Bug Brush is a mosquito repellent, made for mosquitoes and mosquitoes only. We don't make claims about any other bug, so if other critters are the worry where you're headed, pick a product made for that one. For mosquitoes, sweep it on before you head out, especially around dusk when they're busiest, and reapply every 2 to 3 hours as needed.
Does Bug Brush work? We still got bitten.
Sorry about those bites! Bug Brush reduces mosquito bites, and a few habits help it do its job. Tap until you see powder on the back of your hand, then sweep it over every bit of exposed skin, like ankles, necks and behind ears, keeping clear of eyes and mouth. Reapply every 2 to 3 hours, and more often around dusk. Still not happy? Send us a note and we'll sort it out with you.
No powder comes out of my Bug Brush.
Easy fix! Bug Brush needs a quick start the first time. Pop off the cap, then tap the brush firmly on a hard surface until the powder fills the bristles. Test it by sweeping across the back of your hand until you see a little puff of powder. That puff means it's ready. Still nothing after a few tries? Send us a short video and we'll take it from there.
Can I wear Bug Brush with other products?
Yes. Apply your other products first, as directed on their labels. Then apply Bug Brush last, following the Bug Brush label directions: pop, tap and test, then sweep it over exposed skin, away from eyes and mouth. Keep Bug Brush in its own brush and never mix it with another product. Reapply Bug Brush every 2 to 3 hours as needed.
Subscriptions and codes
5 answersSkip, pause or cancel my subscription
You're in charge of your subscription. Go to solbrush.com/apps/subscriptions, or tap Manage Subscription at the bottom of any page, enter your email and open the sign-in link we send you. From there you can skip a delivery, pause, swap your shade or shimmer, change your address or cancel. There's no minimum number of orders and no cancellation fee. Prefer email? Write to hello@solbrush.com with your name and account email.
I didn't mean to subscribe, a renewal surprised me, or I was charged shipping
We'll sort it out. Email hello@solbrush.com with your order number. If you didn't mean to subscribe, we'll cancel the subscription right away and refund any subscription order that hasn't shipped. For a renewal you didn't want, write within 7 days of the charge and we'll refund it if it hasn't shipped. Already shipped? Our 30-day returns apply. Subscription orders ship free, so we'll refund any shipping charge.
My code won't apply, or I forgot to use it
One discount code works per order, and codes don't stack with subscription, bundle or Mystery Brush pricing. Check the code is typed exactly, then try a private browser window. If a valid code still won't apply, or you forgot to enter it, email hello@solbrush.com with your order number and the code. We'll check it and refund the difference if the code was valid for that order. Missing your welcome code? We can resend it.
My free gift is missing or was charged
When your cart reaches the gift amount in the banner at the top of the site, your free gift appears in the cart. If you see a Select Gift button, tap it to add it. Only one discount applies per order, so entering a code can switch the gift back to full price. If your gift was charged or didn't arrive, email hello@solbrush.com with your order number and we'll refund it or send it. Gifts sometimes ship separately.
Creators, affiliates, wholesale, donations and samples
Thank you for thinking of us! Our affiliate program is paused for now, and we don't offer wholesale or retail accounts, free samples or product donations at the moment. Creators and partners can email hello@solbrush.com with a link to their page, and we'll reach out if there's a fit. For school or team fundraisers, ask about a discount code your group can share.
Returns
2 answersStart a return or exchange (including shimmer swaps)
Go to returns.solbrush.com and enter your order email and order number within 30 days of delivery. Unused with the netting still on? You'll get a full refund or an exchange. Opened or used? We refund 30%, or give you 30% off a replacement brush. Return shipping is free, and the portal gives you a prepaid label. If the portal can't find your order, email hello@solbrush.com and we'll send a label.
Where is my return or refund?
Once your return reaches our warehouse and is checked in, we process your refund within 3 to 5 business days to your original payment method. Your bank may take a few more days to show it. Refunds match what you paid, so if you used a code or a bundle price, the refund reflects that amount. Used items get the 30% partial refund.
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Start-up guide
Slam, Sweep, Brush
Step 1: Slam
Pop the cap, remove the netting and put the cap back on. With the cap on, slam it into a hard surface about 10 times to push powder through the bristles.
Step 2: Sweep
Sweep the brush across your palm. See powder? You are ready. No powder? Slam harder and try again.
Step 3: Brush
Sweep over face, body and scalp in light circles, no rubbing. Apply 15 minutes before sun exposure and reapply at least every 2 hours.
How do I know I put enough on? Build a light layer you can see. If you cannot see any powder on your skin, keep building, and press the brush on instead of waving it.
Still stuck?
Email hello@solbrush.com and a person on our team will reply, usually within 1 business day. Include your order number and, for any product issue, a photo or short video so we can fix it in one reply. Replying on the same thread keeps everything in one place. For returns and shipping claims, the fastest route is returns.solbrush.com.